Complaints
Tell us when something goes wrong.
Every complaint is acknowledged within 48 hours and resolved within one month, and we aim to settle it within seven days.
Grievance Officer
- Phone and WhatsApp
- +91 79955 99733 · WhatsApp
- Email address
- hello@intifix.com
- Postal address
- IntifixNellore, Andhra Pradesh, India
- When we answer
- Mon–Sat · 8 AM – 8 PM
How to make a complaint
Call or WhatsApp us, or email us. You can send a complaint at any time; we answer from 8 AM to 8 PM, Monday to Saturday.
Tell us your name, the mobile number you booked with, the invoice or booking number if you have it, and what went wrong.
After you complain
- Within 48 hours we acknowledge your complaint and give you a reference number. Quote it whenever you contact us about the complaint.
- Within one month we resolve it and tell you what we have done. We aim to settle it within seven days.
If the same fault comes back within 30 days of a repair, you do not need to complain: that is the return visit, and we come back free. Ask for it from the link to your booking or call us.
If you are not satisfied with our answer
You can contact the National Consumer Helpline on 1915 or 1800 11 4000, or online at consumerhelpline.gov.in.
You can also file a complaint with the consumer commission for the district where you live, online through the government's e-Jagriti portal. Nothing in our terms limits that right.
For a complaint about your personal information, see our Privacy Policy.