How a booking with Intifix works, and where the responsibilities sit.

Intifix is a home-services business based in Nellore, Andhra Pradesh. We take bookings for appliance, plumbing, electrical, cleaning and related work, and send a verified technician from our network to do it.

These terms apply to every booking made through intifix.com, by WhatsApp, or by phone. Booking a service means you accept them. If anything here is unclear, ask us before you book — the contact details are at the end.

Intifix takes your booking, confirms it with you, assigns a technician, issues the invoice, and stands behind the service with the return visit in section 7.

Technicians on Intifix are independent professionals. We verify their identity and trade before they join our network and we route work to them; they are not Intifix employees or agents unless we tell you otherwise in writing. What a technician does in your home is that technician's own act, answerable by them; it is not Intifix's conduct, and Intifix does not become a party to it by having sent them. What Intifix answers for is the service it booked and invoiced, which is what these terms are about.

The service you receive is the one described on your Intifix invoice. Anything you arrange with a technician directly — additional work, a separate job, a cash deal — is outside Intifix and outside these terms.

A booking on the site or on WhatsApp is a request. It becomes a confirmed booking when our executive calls you back — normally within 15 minutes, during our working hours of 8 AM to 8 PM, Monday to Saturday — and agrees the slot with you. A booking left outside those hours is answered soon after we next open.

We may decline or reschedule a booking if the job is outside what we do, outside our service area, or if a suitable technician is not available. We will tell you as soon as we know.

Give us accurate details: the appliance, the fault, your address and a mobile number we can reach. An adult (18+) must be present at the premises for the visit.

Every Intifix booking begins with an inspection. A technician travels to your premises at an agreed time, examines the appliance or installation, identifies the fault, and gives you a written quotation for putting it right. That is the inspection. It is a service in its own right, and it is the first thing you are engaging us to do.

The charge for the inspection is ₹399 per visit. It becomes payable once the technician has attended and carried out the inspection, whether or not you go on to have the repair done. It is the price of work performed — the journey, the technician's time, and the diagnosis — and not a charge for deciding one way or the other.

What the ₹399 buys is yours to keep: a diagnosis of the fault and a written quotation for the repair. You may take time over it, compare it, or have the work done by somebody else. Nothing about the inspection obliges you to use Intifix for the repair.

You may engage Intifix for an inspection alone. If you want a qualified opinion on what is wrong and what it ought to cost, with no intention of booking a repair, say so when you book. The charge is the same ₹399 and you are under no further obligation.

If you approve the repair, the ₹399 is not charged a second time. It forms part of the service charge for that job, as shown on your invoice.

• No inspection charge arises at all if the technician does not attend, if the inspection cannot be carried out for a reason on our side, if you cancel before the technician is dispatched, or if the visit concerns a fault already covered by the return visit in section 7.
• Where the technician attends at the agreed time and the inspection cannot be carried out because nobody is present or access is not given, the ₹399 applies. The journey was made and the time was set aside.

The rate card on the site shows service charges. Parts are extra, charged at MRP, and shown to you before they are fitted.

After the inspection the technician gives you a written quote for the work. Work starts only once you have approved it. If the job turns out smaller than quoted, you pay the smaller amount.

Declining a quotation carries no charge beyond the ₹399 inspection already described in section 4, and no charge of any kind for the repair itself.

There is no advance payment. You pay after the work is done and you have checked it, against an Intifix invoice. Please do not pay a technician for anything that is not on that invoice — Intifix cannot stand behind it.

You can cancel or reschedule free of charge any time before the technician is dispatched. Call or WhatsApp us.

If the technician has already reached your premises and the visit is cancelled, or nobody is available to let them in, the ₹399 inspection charge applies, on the basis set out in section 4.

Every repair invoiced by Intifix comes with a return visit. If the fault we fixed comes back within 30 days of the invoice date, we come back and put it right at no charge to you, including any part we fitted. You do not pay the inspection charge, the service charge or the travel for that visit.

It is a promise to come back, and that is the honest shape of it. No repairer can guarantee that an appliance will not fail again, and this is not that guarantee — it is our undertaking that if the fault on your invoice returns inside 30 days, putting it right is our problem and not your bill.

The return visit covers the specific repair on the invoice. It does not cover: a different fault; damage from misuse, power surges, water ingress or accidents; tampering or work by anyone else after our visit; parts you supplied yourself; consumables such as filters, gas top-ups or bulbs beyond their normal life; or appliances the manufacturer no longer supports where a replacement part cannot be sourced.

Where the return visit applies, that is what we owe you: we come back and put the fault right, and if we cannot put it right, we refund what you paid Intifix for that repair. That is the remedy for a repair that did not hold. It does not touch your rights in section 11, which no term on this page can take away.

To claim, call or WhatsApp us with your invoice number within the 30 days. Please do not have someone else attempt the repair first — once another hand has been inside the appliance, neither of us can tell what our repair did and what theirs did.

• Give the technician safe access to the appliance and the working area, with power and water available where the job needs them.
• Tell us about anything hazardous at the premises — exposed wiring, gas, structural problems, aggressive pets.
• Keep valuables secure. Our technicians are verified, but this is good practice with anyone working in your home.
• Do not ask the technician to do work outside the booking. Book it with us instead, so that it is invoiced and covered by the return visit.
• Every Intifix technician is a man. Where a woman would otherwise be alone in the house, we ask that an adult man of the household is present for the visit. This is a request and not a condition: no booking is refused for want of one. Tell us instead and we will set a time when somebody can be there, or send a woman technician as soon as we have one.

These are rights, not requests. You do not need a reason to use any of them and using one costs you nothing.

• You may ask the technician to keep the outer door open while they work, or to wait outside until somebody else joins you.
• You may ask for the visit to be moved to another day or time, before the technician arrives or after they have reached you.
• You may end a visit at any moment. If the work has not been carried out, nothing is charged — not the ₹399 inspection, not travel, nothing.
• You may ask for a woman technician. We will tell you honestly whether we have one and when; today we do not, and we will not pretend otherwise to keep a booking.
• You may ask to see the technician's Intifix ID card at the door and check it against the photograph and the badge number on your tracking page. A technician who cannot show one should not be let in, and you should call us.

Our technicians agree, in the terms they sign before their first job, to show their Intifix identity before they step inside, to touch nothing but the appliance they came for, and not to enter a home where only a child is present. If any of that does not happen, tell us the same day.

If anything at all goes wrong, call or WhatsApp the number on the site. Every visit is on record against the technician by name, with their photographs and their timings, and that record is handed to you in full on request.

Each technician is an independent professional and is wholly responsible for their own acts and omissions while at your premises — including their conduct, their compliance with the law, and any work or arrangement you make with them directly outside an Intifix booking. A technician's conduct is that technician's own, and is admissible against them; it is not Intifix's conduct, and sending somebody to your door does not make Intifix the author of what they then choose to do.

Intifix's responsibility is for the service booked and invoiced through Intifix, as set out in these terms and the return visit in section 7. Intifix is not liable for anything beyond that service — including work a technician does for you off-platform, payments you make directly to a technician that are not on an Intifix invoice, or loss arising from matters unrelated to the service we provided.

This does not mean we walk away. If a technician behaves improperly, tell us straight away: we investigate, act on it, and remove people from our network when that is warranted. We would rather hear about a problem the same day than never.

If a technician commits theft, damage, threats, harassment or any other illegal act inside your home, Intifix does not stop at removing them: we support your complaint, and we hand over every record we hold about the visit — who was sent, when, and to whose door — to you and to anyone entitled to ask for it. Every technician agrees in writing, before their first job, that Intifix will not shield them if they do this. Refusing to protect the person who did it is Intifix standing with you — it is not Intifix answering for what they did.

To the fullest extent the law allows, Intifix's total liability arising from any booking is limited to the amount you paid Intifix for that booking.

We are not liable for indirect or consequential loss — for example spoiled food after a refrigerator repair, lost business, or the cost of alternative arrangements — except where the law does not allow that liability to be limited.

Nothing in these terms removes rights you have under the Consumer Protection Act, 2019 or any other law that cannot be excluded by agreement.

To deliver the service we collect your name, mobile number, address, the details of the job, and any photos you attach. We use them to confirm, schedule and carry out the booking, to honour the return visit, and to contact you about it.

We share your details with the technician assigned to your job — no more than they need to do it — and with the services we use to store bookings and send us email. We do not sell your information.

Photos you attach are stored privately and are visible only to Intifix staff and the assigned technician. Ask us at any time to see or delete what we hold about you.

The full detail, including what a technician records at your home, how long each thing is kept and how to ask us to see, correct or delete it, is in our Privacy Policy.

The Intifix name and logo, the words on this site, the rate card, the service guides and the coverage lists we built for Nellore district are ours. You are welcome to read them, print them, and send a link to anyone. You may not copy them onto another site, republish them, or use them to run a competing service.

Automated collection is not permitted: no scraping, crawling for reuse, or bulk downloading of any part of this site, and no tool that extracts our prices, guides or coverage data. Search engines and assistants that index the site so people can find us are welcome, and our robots file says which is which.

If you believe something here is yours, write to us and we will look at it straight away.

If something is not right, tell us first: call or WhatsApp the number on the site, or email us. Our Grievance Officer acknowledges every complaint within 48 hours, gives you a reference number, and resolves it within one month; we aim to settle it within seven days. The officer's contact details are on our Complaints page.

These terms are governed by the laws of India. Any dispute that we cannot resolve between us is subject to the courts at Nellore, Andhra Pradesh. This does not take away your right as a consumer to approach the National Consumer Helpline or the consumer commission where you live.

We may update these terms from time to time. The date at the top tells you when they last changed; the version in force is the one published when you booked.